User Guide | Nokanda for Business

Section 1

Getting started

Create your personal account

Open the sign-up page, or click Get started on the home page.
Fill in your Names, Email address, Phone Number and a Password. Use a Rwandan mobile number — the verification code is sent to it.
Click Sign up.
Type the code you received into OTP Code and click Verify Account. If nothing arrives, use Resend OTP after the countdown.

You can also sign in with your Google account instead, using Sign in with Google on the login page.

Register your business

Once you are logged in, open Institutions and click Add new. Fill in your business details — the registered Name, the TIN Number, an Email, an Address and a Phone Number. If an agent referred you, put their code in Referral Code.

Make sure the TIN is correct — it is the number your EBM receipts are tied to. After you submit, our team reviews the application and gets in touch to finish the setup.

Join a business somebody else registered

If a colleague has already registered the company, ask them to invite you instead of creating a second one. The invitation appears under Invitations when you log in. Open it, click Accept Invitation, enter the code you were sent and confirm.

Signing in and resetting a forgotten password

Sign in from the login page with your Email or Phone Number and Password.

If you forget your password, click Forgot password? on the login screen, enter the email or phone you registered and click Send verification code. Then type the code together with your new password and click Update Password.

Section 2

Finding your way around

Once you are inside a business, the sidebar on the left takes you everywhere in the portal — buying, transactions, reports and settings.

Home

Home is where you buy. At the top, Overall Balance shows what your wallets hold, with a Topup button next to it.

Underneath, Select a service shows a tile for each of your services. Choosing one lists the meters or phone numbers you have saved for it, and Recent Transactions closes the page.

Dashboard

Dashboard is where you check the numbers. It lists your wallets and their balances, charts of your transaction volumes, the accounts you spend the most on, and your monthly EBM receipts ready to download.

The other pages

Top up — fund your wallets.
Reference Accounts — the meters and phone numbers you have saved.
Groups — sets of accounts you buy for together.
Bulk — buy for many accounts at once.
Transactions — your wallets and their full history.
Report — statements you can export.
Branches — your business's locations.
Users — invite and manage your team.
Services — the services your business is enabled for.

Section 3

Funding your wallet

To start buying, you need to fund your wallet by doing a top-up.

After making a transfer from your bank to one of the accounts listed under Top up, select the account you paid into, upload your proof of payment and submit your request.

Section 4

Reference accounts

A reference account is a saved identifier you buy against: an electricity meter number, an MTN phone number, or another provider's account number.

You can add as many reference accounts as you need from the Reference Accounts page. When adding an electricity meter number, verify it to confirm that it is linked to your TIN.

Importing a batch

To add many accounts at once, use Import on the Reference Accounts page: download the template, fill it in and upload it.

Working with your accounts

Opening an account shows its full transaction history, with the option to download your EBM receipt for each transaction.

Section 5

Buying MTN airtime

You buy airtime for a saved phone number, paying from your wallet.

On Home, choose the airtime service, find the number and click Buy now. Pick plain credit or a bundle, and confirm your purchase.

Buying for many numbers at once

On the Bulk page, select the accounts you want to buy for and type an amount on each row.

Click Review, check the list and the total, and confirm your purchase.

Section 6

Vending EUCL electricity

Electricity works the same way as airtime — you buy for a saved meter number and get back a token to enter on the meter.

On Home, choose the electricity service, find the meter and click Buy now. The form verifies the meter and shows its registered details — check they are right, type the amount and confirm your purchase.

Where the token appears

The token is sent by SMS to the notification number, and is also shown on the transaction itself — in the transaction list and on its detail page, together with the receipt and EBM downloads.

Section 7

Meter TIN verification and transfer

An EBM receipt can only be issued to the taxpayer registered on the meter. If your meter is linked to somebody else's TIN, or to none, fix it through REG (Rwanda Energy Group) using the steps below.

The meter has no TIN registered

Complete the procuration form with the meter details, your company's details, and the meter owner's details exactly as they are registered on the meter.
Have the meter owner sign it.
Attach a copy of the land deed and a copy of the RDB certificate of the company to be linked.
Submit the documents to your sector's REG office for processing.

The meter has a different TIN registered

Complete the same procuration form, this time with the meter details, your company's details, and the details of the company currently linked to the meter.
Have a representative of the company currently linked sign the form to approve the transfer.
Attach a copy of the current company's RDB certificate and a copy of the RDB certificate of the new company to be linked.
Submit the completed documents to your sector's REG office to request the transfer.

The owner is not available to sign

If the meter owner or the company representative cannot be reached, contact your sector's REG branch for guidance on the alternative steps to link or transfer your TIN.

Finding the REG branch for your sector

Refer to the list of all villages in Kigali.
Match your sector or village with the corresponding REG branch.
Use the listed contact numbers to reach the branch for directions or additional assistance.

Section 8

EBM receipts

An EBM receipt is the VAT-certified invoice for your purchase — the document your accountant needs at tax time.

Downloading a single receipt

Use Download EBM on any transaction to get its certified receipt. If it is not available yet, you are notified by email once it is ready — in the meantime, Download Receipt gives you an uncertified receipt for the purchase.

Downloading receipts for a period

To get receipts for a whole period, click Get Bundled EBM above the transaction list, set your dates, and either download the bundle or have it sent to your email.

The Bulk EBMS card on the Dashboard keeps a month-by-month summary, so you can download any month's bundle straight from there.

Section 9

Wallets and transactions

Transactions shows your wallets and everything that moved through them.

A normal wallet is prepaid: you fund it and purchases draw it down. A credit wallet has an agreed limit and is settled by its due date. You can use Add Wallet to create more.

Opening a wallet shows its balance and recent entries, and a Quick Transfer form for moving money between your own wallets. Transferring into a credit wallet can be done to pay it down.

The transaction list

Each row shows the transaction's details, including its token and status. You can search and filter the list, and export it with the Export menu.

Opening a transaction shows its full details and receipts. A failed purchase can be retried from there, and Buy again repeats a successful one with everything already filled in.

Section 10

Reports and statements

Report produces a statement of account for your wallets, with your institution's details, the period covered, the opening and closing balances, and every movement in between.

Use the Filters panel to set the date range and to narrow by wallet, activity or service.

You can export the statement in different file formats.

Section 11

Inviting your team

Several people can share one business account. To add a colleague, open Users, click Invite new user and send the invitation to their email or phone number.

They accept it under Invitations when they log in — if they are new to Nokanda, they create a personal account first.

Services

Services lists what your business is enabled for. Services are assigned by the Nokanda team — if one you expect is missing, talk to support.

Section 12

Getting help

A purchase that does not go through stays in your transaction history marked Failed, with the reason shown on its detail page.

Depending on the reason, you can send it again with the Retry button, or our support team can look it up for you.

When you contact us, have the transaction number and date at hand — it makes the answer much faster.

Nobody from Nokanda will ever ask you for your password or a verification code — treat any message that does as fraudulent.

Email us at [email protected].
Message us on WhatsApp.
See the support page for all the ways to reach us.
Browse the frequently asked questions for the short answers.
Read about the product on the features page and about us on the about page.

Ready to try it?

Creating a business account is free, and our team walks you through the setup.

Create an account