Help center

Frequently asked questions

Answers to the questions we hear most about buying MTN airtime and EUCL electricity through Nokanda for Business.

General

About the service

The basics: what we cover, how to sign up, and how we treat your money and data.

Meters & TIN

Getting your meters registered to your company

An electricity EBM receipt is issued against the TIN registered on the meter. If your meter is still registered to somebody else, here is how to fix it.

Meter Verification & Transfer

The full page, with the procuration form and the REG branch and contact lists to download

Using the platform

Day-to-day questions

Receipts, wallets and the other things people ask once they are working in the platform.

User guide

Step-by-step walkthroughs of bulk purchases, wallets and reports

Customer support

How to reach us and what to send so we can help quickly

Still have questions?

Can't find your answer? Talk to us directly.

Get in touch [email protected]